Gather customer testimonials

Testimonials are invaluable for building trust and credibility with potential customers. However, many businesses miss out on the opportunity to gather compelling testimonials from satisfied clients. By automating the process at key milestones, you can efficiently collect these testimonials to enhance your marketing efforts.

Solution

The secret lies in identifying the right moment to ask for a testimonial and making the request in a personalized, engaging way. Bonjoro’s testimonial request feature streamlines the collection process, and combined with Bonjoro’s video messaging you can request testimonials in the most personal way possible. Below, we outline an effective workflow for leveraging this method.

Workflow

You can easily utilize Bonjoro’s testimonial request feature, integrating it with key customer milestones. For example, when a customer reaches a significant usage milestone with your product or service (such as completing a major project, achieving notable results, or reaching a one-year anniversary), it’s the perfect time to ask for their feedback.You can embed a Bonjoro testimonial request link into any email marketing tool or social app. This link enables your customers to easily submit video or text testimonials, making the process straightforward and user-friendly.But for an extra special customer experience, and an easy way to increase your response rates, make your ask with a personal video. Create a Bonjoro task based from the milestones below, then record your personalized request video using Bonjoro’s video messaging tool.

Example message template

Goal

Gather authentic and persuasive customer testimonials.

Trigger

A customer milestone is reached (e.g., one-year anniversary, completion of a major project) or A customer shows high engagement levels (e.g., frequent usage, active participation in your community).

CTA suggestion

Provide a testimonial - link to your Bonjoro testimonial request form

Popular integrations

ActiveCampaign

Intercom

Kit

Subject line

Could you share a testimonial [Name]?

Hey [Name], we’re currently gathering up some testimonials to use on our site, and as a long term power user I hoped you would share your experience. I recorded a quick video with more info - it should only take 2 mins to complete. Thanks!

Get started

Script

Hey, Jo. Oli from Bonjoro here just wanted to reach out with a very quick request.

So we are currently trying to gather some more customer testimonials. And I know you've been using Bonjoro now for about three years, you've got some amazing results. We've had a couple of calls before, and I know we've discussed how you use Bonjoro. I really wanted to, you know, share that with the world on our website, maybe on our social media channels as well. So I'd love it if you could fill out a testimonial request form.

I've actually linked it so if you look just at through this video, if you click on that button there, it'll take you through to a testimonial request form. Basically, with just three quick questions, you can answer them via text or via video. Whichever one suits you best. That will then come automatically back to me. I can check those over. I'll get them ready for publishing on our site on other socials, and it would just be amazing to share your story and how you use our products with the world. So hopefully that sounds good. As I say, click that button, fill it in. It shouldn't take more than a couple of minutes.

All right, take care.

Bye.